Refund policy

At Footology, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may return the product within 3 days of receiving it, subject to the terms outlined below.

Return Conditions

  • Items must be returned within 3 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items

  • Items marked as "Sale" or "Non-Returnable" cannot be returned or exchanged.
  • Products that have been damaged due to misuse, improper care, or wear and tear are not eligible for returns.

Return Process

  1. To initiate a return, please contact our customer support team at [your contact email or phone number] with your order details.
  2. Once your return request is approved, we will provide instructions on how to send the item back to us.
  3. The customer is responsible for the shipping costs associated with returning the item.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed, and the amount will be credited back to your original method of payment within 5-10 working days.

Exchanges

  • If you wish to exchange an item, please return the original item as per the return process.

Damaged or Defective Items

  • If you receive an item that is damaged or defective, please notify us within 24 hours of delivery. We will arrange for a replacement or refund.

For any questions or concerns regarding our return and refund policy, please contact us at +92-323-6777888 or info@footology.co

Thank you for shopping with Footology!